The queue never stops
Password resets, MFA questions, printers, mailbox permissions. Most of your tickets are repetitive work that eats up your best people.
In development · launching 2027 · founding partners wanted
The AI service desk for MSPs. Built in Europe.
mspai resolves your first-line tickets on its own, prepares second-line work and runs on top of the PSA, RMM and documentation you already use. Your engineers stay in control, and finally get time for the real work.
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- Data in the EU
- Multi-tenant
- Microsoft 365 via GDAP
The problem
More tickets. Same people.
Great engineers are scarce
Hiring takes months, onboarding even longer. Your MSP's growth is capped by capacity, not by clients.
Everything lives in another tab
PSA, RMM, documentation, M365 admin. Gathering context often takes longer than fixing the problem.
How it works
Three layers. One service desk.
mspai is not a chatbot on your website. It's a colleague that runs your entire first line and prepares the second, within the boundaries you set.
- 11st line
AI resolves
Takes requests via email, Teams, portal and chat. Recognises the client, user and device, asks the right questions and resolves standard requests itself, from password resets to shared mailboxes.
- 22nd line
AI prepares, you approve
Gathers context from RMM, documentation and past tickets, proposes a diagnosis and a concrete plan. Scripts and runbooks only run after an engineer approves.
- 3Your team
Stays in control
Engineers see a clean queue with summary, priority and proposal. Everything the AI does is explainable and visible in the audit log.
The platform
A service desk your team actually enjoys opening.
A clear ticketing system
One queue with clear priorities, SLA timers and AI summaries. No forms with forty fields.
Multi-tenant by design
Every client gets its own strictly separated environment with its own SLAs, runbooks, permissions and settings.
Microsoft 365 built in
Through GDAP and Microsoft Graph: manage users, licences, mailboxes, MFA and Intune devices right from the ticket.
Client portal and Teams
End users report via Teams, email or portal and follow the status live. Key users approve requests themselves.
Runbooks with approval
Capture how you solve things. The AI follows your runbooks, and asks permission wherever you want it to.
Insight per client
What was resolved, how fast and by whom: human or AI. Ready for your quarterly review.
Integrations
Works with the stack you already have.
Use mspai as a complete service desk, or as a modern front end on top of your existing PSA. Tickets, clients, contracts and assets stay in sync both ways.
PSA
- Autotask
- HaloPSA
- ConnectWise PSA
RMM
- Datto RMM
- N-able
- NinjaOne
Documentation
- IT Glue
- Hudu
Microsoft
- Microsoft 365
- Entra ID
- Intune
- Teams
Security
- Defender alerts
- Email security (incl. INKY)
Integrations are in development. We set the order together with our founding partners. Brand names belong to their respective owners.
For your people
Your team, amplified. Not replaced.
mspai takes over the repetitive work, so your engineers can do what they're good at: projects, advice and the hard problems. New hires get productive faster, because your best people's knowledge lives in runbooks and ticket history.
- Fewer resets, more projects
- Knowledge stays inside your MSP
- Calmer shifts, less noise
Security & EU
Security isn't a feature. It's the foundation.
You give us access to your clients' environments. That's why these aren't promises made after the fact, but design principles from the very first line of code.
Data in the EU
Storage and processing in European data centres, including the AI models.
Strict tenant isolation
Every client gets its own encrypted environment. Never shared context between clients.
Least privilege
GDAP with role-based, time-bound access. The AI never gets more rights than a ticket needs.
Everything on record
An immutable audit log of every action, by humans and AI alike.
No training on your data
Client data is never used to train models.
Designed for NIS2
Incident logging, reporting and supply-chain controls built in, for you and your clients.
Founding partners
Build it with us as a founding partner.
We're looking for ten MSPs to shape mspai together with us. Your stack and your pain points decide what we build first.
- First access to the private beta
- A direct line to the product team
- Your PSA and RMM get priority on the roadmap
- A lasting founding discount on your subscription
- No obligations, just your input
FAQ
Good questions.
Does mspai replace my PSA?
It doesn't have to. You can use mspai as a complete service desk, or as a front end on top of Autotask, HaloPSA or ConnectWise. Tickets and time entries stay in sync.
Can the AI just run things at my clients?
No. You decide per client and per action what may run automatically. Anything with impact requires an engineer's approval by default, and every action is in the audit log.
Where is my data stored?
In the EU. Storage and processing, including the AI models, happen in European data centres. Your clients' data is never used to train models.
When can I start?
Founding partners get first access to the private beta. General availability is planned for 2027.
What will it cost?
We'll announce pricing later. Founding partners help shape the pricing model and keep a lasting discount.
Is mspai for end clients too?
Eventually, yes: MSPs will be able to offer mspai as a service to their clients. For now, we're building for MSPs first.